Fitness First UK

Sports & Fitness • United Kingdomfitnessfirst.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

46/100

+24.2 vs. last month3.52 ★ average rating · 602 reviews

Competitive Performance Rank

Among fully-analyzed Sports & Fitness companies

#150of 174

Top 86% · Bottom Tier

#1 (best)#174 (worst)

#148Peer

#149Peer

#150This company

#151Peer

#152Peer

Overall Customer Sentiment

Below Average

69% of reviews positive, 30% negative

69%

positive

Positive69%
Neutral1%
Negative30%

Sentiment Balance

Covering October 2024 — 19 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 84% of reviews in this period, with 16% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

27.5%

Product Quality

17.4%

Loyalty

13.0%

Pricing

10.7%

Problem Resolution

8.1%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 10.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100

40/100

signal score

•Built from a negative-review share of 29.6% across this company's analyzed reviews.
•13 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

50.0%

4★

9.8%

3★

8.1%

2★

6.3%

1★

25.7%

Based on 602 analyzed reviews. Sentiment is improving: 71.4% of reviews in the last three months were positive, compared with 56.8% in the three months before that.

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