Customereye

ToolChimp

Construction & Industrialwww.toolchimp.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 179 days (about 34 per month). Busiest month: 19% of reviews. Languages: en 100%.

Overall Score

60/100
Short observation window (179 days)
+0.6 vs. last month4.15 ★ average rating · 200 reviews
60/100 from 200 reviews over 7 months, moderate confidence. trend not shown: window under six months.

Construction & Industrial average: score 66.0, rating 4.56 stars, reply rate 45.4%, over 1,926 ranked companies · benchmark 11 Oct 2026

Score

60.4

Industry average 66.0

5.6 below average

Rating

4.15

Industry average 4.56

0.41 below average

Reply rate

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Industry average 45.4%

not measured

Competitive Performance Rank

Among ranked Construction & Industrial companies

#1209of 1926 ranked in Construction & Industrial
Top 63% · Mid Packup 111 from last month
#1 (best)#1926 (worst)
#1207Peer
#1208Peer
#1209This company
#1210Peer
#1211Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

70% of reviews positive, 29% negative

70%
positive
  • Positive70%
  • Neutral1%
  • Negative29%

Sentiment Balance

Covering September 2026 — 9 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Based on 7 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Delivery Shipping
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Response Speed
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Product Quality
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Communication
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Problem Resolution
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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