The Test Centre

Schools & Academic Education • United Kingdomwww.thetestcentre.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

73/100

−1.0 vs. last month4.93 ★ average rating · 604 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#22of 203

Top 11% · Top Tier

#1 (best)#203 (worst)

#20Peer

#21Peer

#22This company

#23Peer

#24Peer

Overall Customer Sentiment

Category Leader

92% of reviews positive, 7% negative

92%

positive

Positive92%
Neutral1%
Negative7%

Sentiment Balance

Covering November 2024 — 13 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 8% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 587 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

28.7%

Loyalty

20.7%

Product Quality

15.5%

Response Speed

12.4%

Onboarding

8.4%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW7/100

7/100

signal score

•Built from a negative-review share of 7.0% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

97.4%

4★

0.8%

3★

0.3%

2★

0.0%

1★

1.5%

Based on 604 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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