The Soap Kitchen

Cosmetics & Fragrance • United Kingdomwww.thesoapkitchen.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

+3.0 vs. last month4.58 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#161of 191

Top 84% · Bottom Tier

#1 (best)#191 (worst)

#159Peer

#160Peer

#161This company

#162Peer

#163Peer

Overall Customer Sentiment

Below Average

74% of reviews positive, 22% negative

74%

positive

Positive74%
Neutral3%
Negative22%

Sentiment Balance

Covering October 2024 — 53 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 19% negative and 8% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

23.7%

Product Quality

18.2%

Response Speed

16.5%

Customer Support

11.1%

Loyalty

11.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 2.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100

38/100

signal score

•Built from a negative-review share of 33.7% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

83.2%

4★

5.0%

3★

4.7%

2★

1.0%

1★

6.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 95.7% of reviews in the last three months were positive, compared with 92.2% in the three months before that.

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