Pet Products & Supplies • United Stateswww.thepetexpress.co.uk
Review data last updated .
Based on public reviews and response behavior.
117 reviews over 2,213 days (about 1.6 per month). Busiest month: 14% of reviews. Languages: en 99%, unknown 1%.
Pet Products & Supplies average: score 65.0, rating 4.38 stars, reply rate 37.2%, over 833 ranked companies · benchmark 30 Oct 2026
Score
37.6
Industry average 65.0
27.4 below average
Rating
1.74
Industry average 4.38
2.64 below average
Reply rate
—
Industry average 37.2%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
26% of reviews positive, 72% negative
Covering July 2024 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes from the 117 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 833 ranked companies in Pet Products & Supplies (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.285 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 37.6 sits in the bottom quarter of about 850 ranked Pet Products & Supplies companies (25th percentile: 56, median: 66). The weakest topic and the reply rate are the two levers that move this score fastest.
Included in the full report
Unlock the full report — $4.99
