Bella&Toby™

Pet Products & Supplies • United Kingdombellatoby.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

−6.2 vs. last month4.03 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#208of 263

Top 79% · Bottom Tier

#1 (best)#263 (worst)

#206Peer

#207Peer

#208This company

#209Peer

#210Peer

Overall Customer Sentiment

Below Average

79% of reviews positive, 20% negative

79%

positive

Positive79%
Neutral1%
Negative20%

Sentiment Balance

Covering October 2024 — 26 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

20.6%

Product Quality

15.9%

Response Speed

13.0%

Customer Support

12.7%

Loyalty

11.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 8.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100

45/100

signal score

•Built from a negative-review share of 20.3% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

70.0%

4★

5.3%

3★

2.2%

2★

2.7%

1★

19.8%

Based on 600 analyzed reviews. Sentiment is slipping: 42.3% of reviews in the last three months were positive, compared with 72.0% in the three months before that.

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