Based on public reviews and response behavior.
2,836 reviews over 5,058 days (about 17 per month). Busiest month: 4% of reviews. Languages: en 100%, es 0%, unknown 0%.
Pet Products & Supplies average: score 64.3, rating 4.31 stars, reply rate 36.8%, over 1,100 ranked companies · benchmark 23 Oct 2026
Score
38.4
Industry average 64.3
25.9 below average
Rating
1.58
Industry average 4.31
2.73 below average
Reply rate
—
Industry average 36.8%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
27% of reviews positive, 72% negative
Covering August 2026 — 57 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 21% of reviews in this period, with 77% negative and 2% neutral.
Share of theme mentions
Themes extracted from 2,836 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,100 ranked companies in Pet Products & Supplies (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.361 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.108). Review the worst months in the trend data to identify specific operational or product issues.
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