Customereye

Petheal

Pet Products & Supplies • United Statespetheal.com

Review data last updated .

Based on public reviews and response behavior.

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185 reviews over 949 days (about 5.9 per month). Busiest month: 8% of reviews. Languages: en 91%, unknown 7%, af 1%.

Overall Score

40/100
−16.7 vs. last month3.97 ★ average rating · 185 reviews
40/100 from 185 reviews over 26 months, moderate confidence.

Pet Products & Supplies average: score 65.0, rating 4.38 stars, reply rate 37.2%, over 833 ranked companies · benchmark 30 Oct 2026

Score

40.0

Industry average 65.0

25.0 below average

Rating

3.97

Industry average 4.38

0.41 below average

Reply rate

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Industry average 37.2%

not measured

Competitive Performance Rank

Among ranked Pet Products & Supplies companies

#797of 833 ranked in Pet Products & Supplies
Top 96% · Bottom Tierdown 65 from last month
#1 (best)#833 (worst)
#795Peer
#796Peer
#797This company
#798Peer
#799Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

53% of reviews positive, 45% negative

53%
positive
  • Positive53%
  • Neutral2%
  • Negative45%

Sentiment Balance

Covering July 2026 — 4 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Customer Support
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Loyalty
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Product Quality
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Response Speed
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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