Professional Services • United Kingdomwww.theonlinepencompany.com
Review data last updated .
Based on public reviews and response behavior.
166 reviews over 228 days (about 22 per month). Busiest month: 19% of reviews. Languages: en 92%, unknown 7%, da 1%.
Professional Services average: score 66.2, rating 4.38 stars, reply rate 42.8%, over 1,436 ranked companies · benchmark 23 Oct 2026
Score
49.7
Industry average 66.2
16.5 below average
Rating
4.31
Industry average 4.38
0.07 below average
Reply rate
—
Industry average 42.8%
not measured
Among ranked Professional Services companies
Only companies with enough recent, scoreable reviews are ranked.
70% of reviews positive, 27% negative
Covering August 2026 — 27 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 56% of reviews in this period, with 41% negative and 4% neutral.
Share of theme mentions
Themes extracted from 166 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,436 ranked companies in Professional Services (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.245). Review the worst months in the trend data to identify specific operational or product issues.
An overall score of 49.7 sits in the bottom quarter of about 1,500 ranked Professional Services companies (25th percentile: 57, median: 66). The weakest topic and the reply rate are the two levers that move this score fastest.
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