Medicines Online

Professional Services • United Kingdommedicinesonline.org.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

55/100

+28.0 vs. last month3.46 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#251of 517

Top 49% · Upper Half

#1 (best)#517 (worst)

#249Peer

#250Peer

#251This company

#252Peer

#253Peer

Overall Customer Sentiment

Above Average

58% of reviews positive, 40% negative

57%

positive

Positive57%
Neutral2%
Negative40%

Sentiment Balance

Covering December 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.0%

Loyalty

13.5%

Delivery Shipping

13.3%

Response Speed

12.8%

Communication

9.2%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 13.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH64/100

64/100

signal score

•Built from a negative-review share of 44.3% across this company's analyzed reviews.
•20 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

56.0%

4★

5.5%

3★

1.7%

2★

2.5%

1★

34.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 91.4% of reviews in the last three months were positive, compared with 91.3% in the three months before that.

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