ecoPayz

Professional Services • United Kingdomecopayz.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

2.91 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#375of 517

Top 73% · Mid Pack

#1 (best)#517 (worst)

#373Peer

#374Peer

#375This company

#376Peer

#377Peer

Overall Customer Sentiment

Mid Pack

47% of reviews positive, 50% negative

47%

positive

Positive47%
Neutral3%
Negative50%

Sentiment Balance

Covering May 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 591 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.5%

Pricing

17.3%

Response Speed

13.4%

Loyalty

11.1%

Communication

9.3%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 18.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH77/100

77/100

signal score

•Built from a negative-review share of 56.7% across this company's analyzed reviews.
•21 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.9avg rating

5★

35.7%

4★

9.2%

3★

7.3%

2★

6.0%

1★

41.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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