Zoek Marketing

Professional Services • United Stateswww.gozoek.com

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

54/100

−28.0 vs. last month4.49 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#284of 517

Top 55% · Mid Pack

#1 (best)#517 (worst)

#282Peer

#283Peer

#284This company

#285Peer

#286Peer

Overall Customer Sentiment

Mid Pack

84% of reviews positive, 15% negative

84%

positive

Positive84%
Neutral1%
Negative15%

Sentiment Balance

Covering September 2024 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.4%

Product Quality

17.6%

Onboarding

13.5%

Loyalty

11.5%

Response Speed

9.1%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 6.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100

38/100

signal score

•Built from a negative-review share of 28.3% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

80.3%

4★

7.8%

3★

1.8%

2★

0.5%

1★

9.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 88.5% of reviews in the last three months were positive, compared with 90.7% in the three months before that.

Unlock full insights