Customereye

Book People

Media & Content • United Kingdomwww.thebookpeople.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 346 days (about 8.8 per month). Busiest month: 42% of reviews. Languages: en 100%.

Overall Score

37/100
−48.4 vs. last month2.88 ★ average rating · 100 reviews
37/100 from 100 reviews over 3 months, moderate confidence. no reviews in the last 12 months.

These figures describe an earlier period, not the last 12 months.

Media & Content average: score 60.5, rating 4.02 stars, reply rate 31.2%, over 776 ranked companies · benchmark 30 Oct 2026

Score

36.5

Industry average 60.5

24.0 below average

Rating

2.88

Industry average 4.02

1.14 below average

Reply rate

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Industry average 31.2%

not measured

Competitive Performance Rank

Not ranked

no reviews in the last 12 months

Overall Customer Sentiment

Below Average

50% of reviews positive, 48% negative

50%
positive
  • Positive50%
  • Neutral2%
  • Negative48%

Sentiment Balance

Covering July 2020 — 9 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 11% of reviews in this period, with 89% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Communication
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Customer Support
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Product Quality
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Value For Money
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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