SiriusXM

Media & Content • United Stateswww.siriusxm.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

46/100

2.52 ★ average rating · 1,450 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#131of 172

Top 76% · Bottom Tier

#1 (best)#172 (worst)

#129Peer

#130Peer

#131This company

#132Peer

#133Peer

Overall Customer Sentiment

Below Average

38% of reviews positive, 60% negative

38%

positive

Positive38%
Neutral2%
Negative60%

Sentiment Balance

Covering August 2026 — 57 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 61% of reviews in this period, with 39% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,450 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.9%

Loyalty

17.7%

Communication

12.6%

Pricing

12.6%

Product Quality

10.4%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 19.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH70/100

70/100

signal score

•Built from a negative-review share of 59.9% across this company's analyzed reviews.
•45 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.5avg rating

5★

29.4%

4★

5.5%

3★

5.4%

2★

6.9%

1★

52.8%

Based on 1,450 analyzed reviews. Sentiment is improving: 87.0% of reviews in the last three months were positive, compared with 48.3% in the three months before that.

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