Customereye

Tatti Lashes Limited

Beauty & Wellness • United Kingdomwww.tattilashes.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
+16.7 vs. last month4.39 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#207of 351
Top 59% · Mid Pack
#1 (best)#351 (worst)
#205Peer
#206Peer
#207This company
#208Peer
#209Peer

Overall Customer Sentiment

Mid Pack

84% of reviews positive, 16% negative

84%
positive
  • Positive84%
  • Neutral1%
  • Negative16%

Sentiment Balance

Covering November 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
17.5%
Product Quality
15.3%
Loyalty
13.8%
Delivery Shipping
12.4%
Response Speed
11.3%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW15/100
15/100
signal score
  • Built from a negative-review share of 22.7% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
80.0%
4
3.3%
3
2.7%
2
4.0%
1
10.0%

Based on 600 analyzed reviews. Sentiment is improving: 84.4% of reviews in the last three months were positive, compared with 69.2% in the three months before that.

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