T-Mobile

Mobile & Telecom • USwww.t-mobile.nl

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

23/100

+4.4 vs. last month1.53 ★ average rating · 900 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#107of 114

Top 94% · Bottom Tier

#1 (best)#114 (worst)

#105Peer

#106Peer

#107This company

#108Peer

#109Peer

Overall Customer Sentiment

Below Average

22% of reviews positive, 76% negative

22%

positive

Positive22%
Neutral2%
Negative76%

Sentiment Balance

Covering July 2026 — 115 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 24% of reviews in this period, with 75% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 835 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Communication

20.1%

Customer Support

19.2%

Loyalty

13.4%

Problem Resolution

12.1%

Pricing

9.0%

Most feedback concerns Communication.

The most common complaint theme is Communication, making up 20.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH96/100

96/100

signal score

•Built from a negative-review share of 76.0% across this company's analyzed reviews.
•38 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.5avg rating

5★

8.8%

4★

1.3%

3★

3.3%

2★

7.3%

1★

79.2%

Based on 900 analyzed reviews. Sentiment is holding steady: 16.1% of reviews in the last three months were positive, compared with 11.8% in the three months before that.

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