Customereye

PrisonCalls

Mobile & Telecomwww.prisoncalls.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

100 reviews over 2,006 days (about 1.5 per month). Busiest month: 5% of reviews. Languages: en 100%.

Overall Score

34/100
2.83 ★ average rating · 100 reviews
34/100 from 100 reviews over 13 months, moderate confidence.

Mobile & Telecom average: score 54.2, rating 3.52 stars, reply rate 34.3%, over 460 ranked companies · benchmark 2 Nov 2026

Score

34.3

Industry average 54.2

19.9 below average

Rating

2.83

Industry average 3.52

0.69 below average

Reply rate

—

Industry average 34.3%

not measured

Competitive Performance Rank

Among ranked Mobile & Telecom companies

#365of 460 ranked in Mobile & Telecom
Top 79% · Bottom Tier
#1 (best)#460 (worst)
#363Peer
#364Peer
#365This company
#366Peer
#367Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

41% of reviews positive, 58% negative

41%
positive
  • Positive41%
  • Neutral1%
  • Negative58%

Sentiment Balance

Covering June 2026 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Communication
Hidden
Pricing
Hidden
Product Quality
Hidden
Onboarding
Hidden
HiddenHidden

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in Mobile & Telecom