XLN

Mobile & Telecom • United Kingdomxln.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

+6.0 vs. last month4.51 ★ average rating · 604 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#65of 114

Top 57% · Mid Pack

#1 (best)#114 (worst)

#63Peer

#64Peer

#65This company

#66Peer

#67Peer

Overall Customer Sentiment

Mid Pack

73% of reviews positive, 25% negative

73%

positive

Positive73%
Neutral1%
Negative25%

Sentiment Balance

Covering November 2024 — 310 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 76% of reviews in this period, with 23% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

33.6%

Problem Resolution

17.9%

Response Speed

11.5%

Product Quality

11.5%

Communication

10.0%

Most feedback concerns Customer Support.

The most common complaint theme is Response Speed, making up 11.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM46/100

46/100

signal score

•Built from a negative-review share of 25.3% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

85.3%

4★

2.6%

3★

0.8%

2★

0.3%

1★

10.9%

Based on 604 analyzed reviews. Sentiment is slipping: 88.7% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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