Plusnet

Mobile & Telecomwww.plusnet.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

37/100

+60.0 vs. last month1.64 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#94of 114

Top 82% · Bottom Tier

#1 (best)#114 (worst)

#92Peer

#93Peer

#94This company

#95Peer

#96Peer

Overall Customer Sentiment

Below Average

25% of reviews positive, 73% negative

25%

positive

Positive25%
Neutral2%
Negative73%

Sentiment Balance

Covering October 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.2%

Loyalty

14.2%

Communication

14.1%

Pricing

12.0%

Problem Resolution

11.7%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 19.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH80/100

80/100

signal score

•Built from a negative-review share of 70.3% across this company's analyzed reviews.
•39 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.6avg rating

5★

11.8%

4★

2.7%

3★

2.2%

2★

4.5%

1★

78.8%

Based on 600 analyzed reviews. Sentiment is improving: 31.8% of reviews in the last three months were positive, compared with 21.4% in the three months before that.

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