Customereye

Nextiva

Mobile & Telecom • United Statesnextiva.com

Review data last updated .

Based on public reviews and response behavior.

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1,110 reviews over 4,538 days (about 7.5 per month). Busiest month: 10% of reviews. Languages: en 99%, unknown 1%.

Overall Score

36/100
+3.9 vs. last month2.16 ★ average rating · 1,110 reviews
36/100 from 1,110 reviews over 47 months, high confidence.

Mobile & Telecom average: score 53.2, rating 3.64 stars, reply rate 35.2%, over 402 ranked companies · benchmark 8 Oct 2026

Score

36.3

Industry average 53.2

16.9 below average

Rating

2.16

Industry average 3.64

1.48 below average

Reply rate

—

Industry average 35.2%

not measured

Competitive Performance Rank

Among ranked Mobile & Telecom companies

#318of 402 ranked in Mobile & Telecom
Top 79% · Bottom Tierdown 2 from last month
#1 (best)#402 (worst)
#316Peer
#317Peer
#318This company
#319Peer
#320Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

32% of reviews positive, 66% negative

32%
positive
  • Positive32%
  • Neutral2%
  • Negative66%

Sentiment Balance

Covering August 2026 — 45 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 62% of reviews in this period, with 33% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Communication
Hidden
Customer Support
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Problem Resolution
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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