EE

Mobile & Telecom • United Kingdomee.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

33/100

2.98 ★ average rating · 1,198 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#101of 114

Top 89% · Bottom Tier

#1 (best)#114 (worst)

#99Peer

#100Peer

#101This company

#102Peer

#103Peer

Overall Customer Sentiment

Below Average

42% of reviews positive, 55% negative

42%

positive

Positive42%
Neutral3%
Negative55%

Sentiment Balance

Covering August 2026 — 28 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 71% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,132 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

15.7%

Product Quality

13.3%

Customer Support

12.4%

Response Speed

11.9%

Loyalty

11.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 15.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH71/100

71/100

signal score

•Built from a negative-review share of 55.2% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.0avg rating

5★

42.5%

4★

4.7%

3★

4.2%

2★

5.7%

1★

43.0%

Based on 1,198 analyzed reviews. Sentiment is holding steady: 15.9% of reviews in the last three months were positive, compared with 17.4% in the three months before that.

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