Based on public reviews and response behavior.
1,649 reviews over 4,778 days (about 11 per month). Busiest month: 25% of reviews. Languages: en 92%, unknown 7%, nl 0%.
Mobile & Telecom average: score 53.2, rating 3.64 stars, reply rate 35.2%, over 402 ranked companies · benchmark 8 Oct 2026
Score
36.0
Industry average 53.2
17.2 below average
Rating
1.88
Industry average 3.64
1.76 below average
Reply rate
—
Industry average 35.2%
not measured
Among ranked Mobile & Telecom companies
Only companies with enough recent, scoreable reviews are ranked.
24% of reviews positive, 74% negative
Covering September 2026 — 355 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 31% of reviews in this period, with 68% negative and 1% neutral.
Share of theme mentions
Themes extracted from 1,649 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 402 ranked companies in Mobile & Telecom (benchmark 8 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around pricing scores -0.351 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.573). Review the worst months in the trend data to identify specific operational or product issues.
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