DSL Extreme

Mobile & Telecom • United Statesdslextreme.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

54/100

3.41 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#29of 114

Top 25% · Upper Half

#1 (best)#114 (worst)

#27Peer

#28Peer

#29This company

#30Peer

#31Peer

Overall Customer Sentiment

Above Average

55% of reviews positive, 44% negative

55%

positive

Positive55%
Neutral1%
Negative44%

Sentiment Balance

Covering December 2021 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 563 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2021.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

25.1%

Response Speed

12.6%

Pricing

11.7%

Product Quality

11.6%

Problem Resolution

10.9%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 25.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH76/100

76/100

signal score

•Built from a negative-review share of 45.3% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating

5★

41.8%

4★

14.5%

3★

10.0%

2★

10.3%

1★

23.3%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 40.0% in the three months before that.

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