Based on public reviews and response behavior.
756 reviews over 2,585 days (about 8.9 per month). Busiest month: 27% of reviews. Languages: en 99%, unknown 0%, es 0%.
Mobile & Telecom average: score 53.2, rating 3.64 stars, reply rate 35.2%, over 402 ranked companies · benchmark 8 Oct 2026
Score
53.4
Industry average 53.2
0.2 above average
Rating
2.75
Industry average 3.64
0.89 below average
Reply rate
—
Industry average 35.2%
not measured
Among ranked Mobile & Telecom companies
Only companies with enough recent, scoreable reviews are ranked.
42% of reviews positive, 57% negative
Covering September 2026 — 100 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 95% of reviews in this period, with 4% negative and 1% neutral.
Share of theme mentions
Themes extracted from 756 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 402 ranked companies in Mobile & Telecom (benchmark 8 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around onboarding scores -0.411 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.291). Review the worst months in the trend data to identify specific operational or product issues.
Included in the full report
Unlock the full report — $4.99