MobileUnlocks

Mobile & Telecom • United Kingdommobileunlocks.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

−5.7 vs. last month2.85 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#48of 114

Top 42% · Upper Half

#1 (best)#114 (worst)

#46Peer

#47Peer

#48This company

#49Peer

#50Peer

Overall Customer Sentiment

Above Average

47% of reviews positive, 51% negative

47%

positive

Positive47%
Neutral2%
Negative51%

Sentiment Balance

Covering November 2024 — 104 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 46% of reviews in this period, with 53% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Communication

20.9%

Customer Support

16.6%

Pricing

16.2%

Response Speed

11.1%

Loyalty

10.4%

Most feedback concerns Communication.

The most common complaint theme is Communication, making up 20.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH54/100

54/100

signal score

•Built from a negative-review share of 44.3% across this company's analyzed reviews.
•11 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.9avg rating

5★

42.2%

4★

3.3%

3★

1.8%

2★

2.5%

1★

50.2%

Based on 600 analyzed reviews. Sentiment is improving: 50.6% of reviews in the last three months were positive, compared with 39.7% in the three months before that.

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