Based on public reviews and response behavior.
600 reviews over 138 days (about 132 per month). Busiest month: 28% of reviews.
Mobile & Telecom average: score 53.2, rating 3.64 stars, reply rate 35.2%, over 402 ranked companies · benchmark 8 Oct 2026
Score
50.1
Industry average 53.2
3.1 below average
Rating
2.85
Industry average 3.64
0.79 below average
Reply rate
—
Industry average 35.2%
not measured
Among ranked Mobile & Telecom companies
Only companies with enough recent, scoreable reviews are ranked.
47% of reviews positive, 51% negative
Covering November 2024 — 104 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 46% of reviews in this period, with 53% negative and 1% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 402 ranked companies in Mobile & Telecom (benchmark 8 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.348). Review the worst months in the trend data to identify specific operational or product issues.
The company replies to 95% of reviews against an industry average of 35%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
Included in the full report
Unlock the full report — $4.99