T-Mobile

Mobile & Telecomt-mobile.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

37/100

−10.8 vs. last month1.52 ★ average rating · 1,101 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#95of 114

Top 83% · Bottom Tier

#1 (best)#114 (worst)

#93Peer

#94Peer

#95This company

#96Peer

#97Peer

Overall Customer Sentiment

Below Average

21% of reviews positive, 78% negative

21%

positive

Positive21%
Neutral1%
Negative78%

Sentiment Balance

Covering August 2026 — 34 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 9% of reviews in this period, with 91% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,101 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Communication

20.0%

Customer Support

17.5%

Loyalty

14.9%

Problem Resolution

11.7%

Pricing

10.9%

Most feedback concerns Communication.

The most common complaint theme is Communication, making up 20.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH98/100

98/100

signal score

•Built from a negative-review share of 78.1% across this company's analyzed reviews.
•59 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.5avg rating

5★

9.3%

4★

1.3%

3★

2.4%

2★

6.4%

1★

80.7%

Based on 1,101 analyzed reviews. Sentiment is holding steady: 19.0% of reviews in the last three months were positive, compared with 17.9% in the three months before that.

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