StrongVPN

Software & Web Services • United Stateswww.strongvpn.com

Review data last updated August 16, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

61/100

−8.3 vs. last month3.86 ★ average rating · 1,139 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#87of 363

Top 24% · Top Tier

#1 (best)#363 (worst)

#85Peer

#86Peer

#87This company

#88Peer

#89Peer

Overall Customer Sentiment

Category Leader

66% of reviews positive, 33% negative

66%

positive

Positive66%
Neutral1%
Negative33%

Sentiment Balance

Covering October 2025 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,094 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2025.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.4%

Loyalty

16.3%

Product Quality

13.4%

Problem Resolution

11.9%

Response Speed

9.4%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 2.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM49/100

49/100

signal score

•Built from a negative-review share of 32.8% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

62.9%

4★

9.1%

3★

2.3%

2★

2.1%

1★

23.5%

Based on 1,139 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

Unlock full insights