KAYAK

Software & Web Services • United Stateskayak.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

40/100

+9.0 vs. last month3.61 ★ average rating · 2,600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#324of 363

Top 89% · Bottom Tier

#1 (best)#363 (worst)

#322Peer

#323Peer

#324This company

#325Peer

#326Peer

Overall Customer Sentiment

Below Average

56% of reviews positive, 43% negative

56%

positive

Positive56%
Neutral2%
Negative43%

Sentiment Balance

Covering August 2026 — 21 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 62% of reviews in this period, with 38% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,555 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing

18.5%

Customer Support

16.1%

Product Quality

14.8%

Loyalty

13.1%

Onboarding

8.6%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 18.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH63/100

63/100

signal score

•Built from a negative-review share of 42.7% across this company's analyzed reviews.
•21 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating

5★

57.2%

4★

6.8%

3★

3.6%

2★

4.8%

1★

27.6%

Based on 2,600 analyzed reviews. Sentiment is holding steady: 64.2% of reviews in the last three months were positive, compared with 59.4% in the three months before that.

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