Based on public reviews and response behavior.
Among fully-analyzed Software & Web Services companies
55% of reviews positive, 42% negative
Covering March 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.
Showing 620 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2026.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Customer Support, making up 30.7% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 647 analyzed reviews. Sentiment is slipping: 25.0% of reviews in the last three months were positive, compared with 50.0% in the three months before that.
