SSENSE

Apparel & Fashion • Canadawww.ssense.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

42/100

+2.9 vs. last month3.98 ★ average rating · 1,349 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#290of 330

Top 88% · Bottom Tier

#1 (best)#330 (worst)

#288Peer

#289Peer

#290This company

#291Peer

#292Peer

Overall Customer Sentiment

Below Average

58% of reviews positive, 41% negative

58%

positive

Positive58%
Neutral1%
Negative41%

Sentiment Balance

Covering August 2026 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,336 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

22.4%

Product Quality

17.4%

Response Speed

15.5%

Loyalty

10.7%

Pricing

9.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 22.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH59/100

59/100

signal score

•Built from a negative-review share of 40.6% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

67.7%

4★

5.3%

3★

4.2%

2★

3.6%

1★

19.3%

Based on 1,349 analyzed reviews. Sentiment is holding steady: 64.7% of reviews in the last three months were positive, compared with 64.3% in the three months before that.

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