Customereye

TOMS (UK)

Apparel & Fashion • United Kingdomtoms.com

Review data last updated .

Based on public reviews and response behavior.

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1,429 days of reviews, with a sparse monthly review flow. Busiest month: 10% of reviews. Languages: en 99%, nl 1%.

Overall Score

45/100
+25.0 vs. last month2.29 ★ average rating
45/100 from public reviews over 22 months, moderate confidence.

Apparel & Fashion average: score 61.5, rating 4.02 stars, reply rate 35.3%, over 3,006 ranked companies · benchmark 5 Nov 2026

Score

44.9

Industry average 61.5

16.6 below average

Rating

2.29

Industry average 4.02

1.73 below average

Reply rate

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Industry average 35.3%

not measured

Competitive Performance Rank

Among ranked Apparel & Fashion companies

#2580of 3006 ranked in Apparel & Fashion
Top 86% · Bottom Tierup 33 from last month
#1 (best)#3006 (worst)
#2578Peer
#2579Peer
#2580This company
#2581Peer
#2582Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

42% of reviews positive, 56% negative

42%
positive
  • Positive42%
  • Neutral2%
  • Negative56%

Sentiment Balance

Covering August 2026, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Review activity
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Theme Distribution

Share of theme mentions

Customer Support
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Delivery Shipping
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Loyalty
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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