U.S. Polo Assn.

Apparel & Fashion • United Statesuspoloassn.com

Review data last updated August 11, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

48/100

−3.4 vs. last month3.52 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#241of 330

Top 73% · Mid Pack

#1 (best)#330 (worst)

#239Peer

#240Peer

#241This company

#242Peer

#243Peer

Overall Customer Sentiment

Mid Pack

56% of reviews positive, 42% negative

56%

positive

Positive56%
Neutral3%
Negative42%

Sentiment Balance

Covering October 2024 — 46 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 56% of reviews in this period, with 44% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

23.1%

Product Quality

20.7%

Pricing

12.0%

Loyalty

9.9%

Customer Support

9.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 23.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH62/100

62/100

signal score

•Built from a negative-review share of 50.0% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

54.5%

4★

6.3%

3★

5.3%

2★

4.0%

1★

29.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 66.5% of reviews in the last three months were positive, compared with 68.2% in the three months before that.

Unlock full insights