G O A T

Apparel & Fashion • United Statesgoat.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

33/100

−12.9 vs. last month2.98 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#318of 330

Top 96% · Bottom Tier

#1 (best)#330 (worst)

#316Peer

#317Peer

#318This company

#319Peer

#320Peer

Overall Customer Sentiment

Below Average

45% of reviews positive, 52% negative

45%

positive

Positive45%
Neutral3%
Negative52%

Sentiment Balance

Covering October 2024 — 42 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 26% of reviews in this period, with 74% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

18.5%

Customer Support

16.0%

Loyalty

14.5%

Communication

10.6%

Response Speed

9.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 18.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH62/100

62/100

signal score

•Built from a negative-review share of 41.7% across this company's analyzed reviews.
•12 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.0avg rating

5★

44.5%

4★

4.2%

3★

2.2%

2★

2.8%

1★

46.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 40.7% of reviews in the last three months were positive, compared with 44.7% in the three months before that.

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