Sprint

Mobile & Telecom • United Stateswww.sprint.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

62/100

4.51 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#13of 114

Top 11% · Top Tier

#1 (best)#114 (worst)

#11Peer

#12Peer

#13This company

#14Peer

#15Peer

Overall Customer Sentiment

Category Leader

72% of reviews positive, 25% negative

72%

positive

Positive72%
Neutral4%
Negative25%

Sentiment Balance

Covering September 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

26.9%

Onboarding

26.0%

Product Quality

12.3%

Loyalty

11.1%

Response Speed

8.2%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 5.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH70/100

70/100

signal score

•Built from a negative-review share of 78.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

79.8%

4★

9.5%

3★

1.3%

2★

0.3%

1★

9.0%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 87.0% in the three months before that.

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