Based on public reviews and response behavior.
200 reviews over 33 days (about 184 per month). Busiest month: 73% of reviews — one month dominates this sample. Languages: en 100%.
Healthcare & Medical average: score 64.2, rating 4.34 stars, reply rate 44.3%, over 3,062 ranked companies · benchmark 9 Oct 2026
Score
72.0
Industry average 64.2
7.8 above average
Rating
4.45
Industry average 4.34
0.11 above average
Reply rate
—
Industry average 44.3%
not measured
Among ranked Healthcare & Medical companies
Only companies with enough recent, scoreable reviews are ranked.
81% of reviews positive, 19% negative
Covering September 2026 — 146 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 84% of reviews in this period, with 16% negative and 0% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,062 ranked companies in Healthcare & Medical (benchmark 9 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 98% of reviews against an industry average of 44%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 131 mentions with a sentiment score of 88.20/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
