Customereye

Smile White

Healthcare & Medical • United Kingdomsmilewhite.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

58/100
−6.8 vs. last month4.57 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#230of 615
Top 37% · Upper Half
#1 (best)#615 (worst)
#228Peer
#229Peer
#230This company
#231Peer
#232Peer

Overall Customer Sentiment

Above Average

91% of reviews positive, 8% negative

91%
positive
  • Positive91%
  • Neutral0%
  • Negative8%

Sentiment Balance

Covering November 2024 — 15 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 87% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
24.5%
Product Quality
17.3%
Loyalty
12.0%
Onboarding
11.5%
Response Speed
8.6%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100
32/100
signal score
  • •Built from a negative-review share of 10.7% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5★
85.8%
4★
3.3%
3★
0.8%
2★
1.8%
1★
8.2%

Based on 600 analyzed reviews. Sentiment is slipping: 86.8% of reviews in the last three months were positive, compared with 93.1% in the three months before that.

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