CityDoc

Healthcare & Medical • United Kingdomcitydoc.org.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

62/100

+3.8 vs. last month3.88 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#162of 615

Top 26% · Upper Half

#1 (best)#615 (worst)

#160Peer

#161Peer

#162This company

#163Peer

#164Peer

Overall Customer Sentiment

Above Average

73% of reviews positive, 26% negative

73%

positive

Positive73%
Neutral2%
Negative26%

Sentiment Balance

Covering October 2024 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 10% negative and 10% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

28.8%

Communication

13.1%

Loyalty

10.7%

Response Speed

10.6%

Product Quality

10.4%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 13.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100

45/100

signal score

•Built from a negative-review share of 34.7% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

67.5%

4★

5.3%

3★

1.0%

2★

0.5%

1★

25.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 91.7% of reviews in the last three months were positive, compared with 91.8% in the three months before that.

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