Customereye

SodaStream UK

Food & Beverage • United Kingdomwww.sodastream.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

54/100
−6.3 vs. last month4.68 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#318of 551
Top 58% · Mid Pack
#1 (best)#551 (worst)
#316Peer
#317Peer
#318This company
#319Peer
#320Peer

Overall Customer Sentiment

Mid Pack

83% of reviews positive, 16% negative

83%
positive
  • Positive83%
  • Neutral1%
  • Negative16%

Sentiment Balance

Covering December 2024 — 13 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 69% of reviews in this period, with 31% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
23.1%
Response Speed
12.8%
Problem Resolution
12.6%
Product Quality
11.9%
Delivery Shipping
10.1%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM44/100
44/100
signal score
  • •Built from a negative-review share of 27.0% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
89.0%
4★
2.8%
3★
0.7%
2★
2.7%
1★
4.8%

Based on 600 analyzed reviews. Sentiment is slipping: 88.3% of reviews in the last three months were positive, compared with 95.6% in the three months before that.

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