Customereye

Gourmet Society

Food & Beveragewww.gourmetsociety.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 172 days (about 35 per month). Busiest month: 23% of reviews. Languages: en 100%.

Overall Score

87/100
Short observation window (172 days)
+14.6 vs. last month4.87 ★ average rating · 200 reviews
87/100 from 200 reviews over 6 months, moderate confidence. trend not shown: window under six months.

Food & Beverage average: score 61.8, rating 4.29 stars, reply rate 34.3%, over 2,056 ranked companies · benchmark 6 Oct 2026

Score

86.9

Industry average 61.8

25.1 above average

Rating

4.87

Industry average 4.29

0.58 above average

Reply rate

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Industry average 34.3%

not measured

Competitive Performance Rank

Among ranked Food & Beverage companies

#101of 2056 ranked in Food & Beverage
Top 5% · Top Tier
#1 (best)#2056 (worst)
#99Peer
#100Peer
#101This company
#102Peer
#103Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

81% of reviews positive, 16% negative

81%
positive
  • Positive81%
  • Neutral4%
  • Negative16%

Sentiment Balance

Covering September 2026 — 24 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 8% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 6 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Response Speed
Hidden
Communication
Hidden
Hidden

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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