Based on public reviews and response behavior.
100 reviews over 1,892 days (about 1.6 per month). Busiest month: 17% of reviews. Languages: en 100%.
These figures describe an earlier period, not the last 12 months.
Cosmetics & Fragrance average: score 63.1, rating 4.23 stars, reply rate 35.6%, over 410 ranked companies · benchmark 1 Nov 2026
Score
64.3
Industry average 63.1
1.2 above average
Rating
4.07
Industry average 4.23
0.16 below average
Reply rate
—
Industry average 35.6%
not measured
Not ranked
no reviews in the last 12 months
75% of reviews positive, 24% negative
Covering March 2021 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 410 ranked companies in Cosmetics & Fragrance (benchmark 1 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.168 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 2% of reviews against an industry average of 36%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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