Customereye

Lashify

Cosmetics & Fragrance • United Stateswww.lashify.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

65/100
−5.0 vs. last month3.98 ★ average rating · 1,166 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#59of 191
Top 31% · Upper Half
#1 (best)#191 (worst)
#57Peer
#58Peer
#59This company
#60Peer
#61Peer

Overall Customer Sentiment

Above Average

75% of reviews positive, 24% negative

75%
positive
  • Positive75%
  • Neutral2%
  • Negative24%

Sentiment Balance

Covering May 2026 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,149 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
17.6%
Product Quality
15.5%
Loyalty
15.2%
Pricing
12.2%
Delivery Shipping
8.4%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 5.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100
34/100
signal score
  • Built from a negative-review share of 23.9% across this company's analyzed reviews.
  • 13 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating
5
71.3%
4
1.5%
3
2.1%
2
4.1%
1
20.9%

Based on 1,166 analyzed reviews. Sentiment is improving: 63.6% of reviews in the last three months were positive, compared with 40.0% in the three months before that.

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