Based on public reviews and response behavior.
1,014 reviews over 1,235 days (about 25 per month). Busiest month: 15% of reviews. Languages: en 89%, unknown 9%, fr 1%.
Cosmetics & Fragrance average: score 60.6, rating 4.30 stars, reply rate 37.0%, over 380 ranked companies · benchmark 6 Oct 2026
Score
64.9
Industry average 60.6
4.3 above average
Rating
3.99
Industry average 4.30
0.31 below average
Reply rate
—
Industry average 37.0%
not measured
Among ranked Cosmetics & Fragrance companies
Only companies with enough recent, scoreable reviews are ranked.
69% of reviews positive, 30% negative
Covering July 2026 — 27 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 93% of reviews in this period, with 7% negative and 0% neutral.
Share of theme mentions
Themes extracted from 1,014 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 380 ranked companies in Cosmetics & Fragrance (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 16% of reviews against an industry average of 37%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Delivery Shipping" is the strongest recurring theme in the reviews: 484 mentions with a sentiment score of 70.45/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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