Based on public reviews and response behavior.
600 reviews over 55 days (about 332 per month). Busiest month: 56% of reviews — one month dominates this sample.
Travel & Hospitality average: score 61.3, rating 3.93 stars, reply rate 39.5%, over 971 ranked companies · benchmark 13 Oct 2026
Score
52.4
Industry average 61.3
8.9 below average
Rating
4.84
Industry average 3.93
0.91 above average
Reply rate
—
Industry average 39.5%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
82% of reviews positive, 16% negative
Covering October 2024 — 261 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 18% negative and 2% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 971 ranked companies in Travel & Hospitality (benchmark 13 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.216). Review the worst months in the trend data to identify specific operational or product issues.
The company replies to 100% of reviews against an industry average of 39%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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