General Retail & Marketplaces • United Kingdomwww.shopontime.co.uk
Review data last updated .
Based on public reviews and response behavior.
100 reviews over 2,284 days (about 1.3 per month). Busiest month: 27% of reviews. Languages: en 100%.
General Retail & Marketplaces average: score 64.1, rating 4.25 stars, reply rate 36.5%, over 2,494 ranked companies · benchmark 1 Nov 2026
Score
67.7
Industry average 64.1
3.6 above average
Rating
4.52
Industry average 4.25
0.27 above average
Reply rate
—
Industry average 36.5%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
83% of reviews positive, 14% negative
Covering September 2020 — 13 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 8% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,494 ranked companies in General Retail & Marketplaces (benchmark 1 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 37%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Delivery Shipping" is the strongest recurring theme in the reviews: 52 mentions with a sentiment score of 82.35/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
