SaratogaWine

Food & Beverage • Ballston Lakewww.saratogawine.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

66/100

+19.5 vs. last month4.79 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#104of 551

Top 19% · Top Tier

#1 (best)#551 (worst)

#102Peer

#103Peer

#104This company

#105Peer

#106Peer

Overall Customer Sentiment

Category Leader

80% of reviews positive, 18% negative

80%

positive

Positive80%
Neutral2%
Negative18%

Sentiment Balance

Covering September 2017 — 14 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 584 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2017.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

25.8%

Response Speed

14.4%

Product Quality

14.2%

Loyalty

10.6%

Customer Support

9.9%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW15/100

15/100

signal score

•Built from a negative-review share of 25.0% across this company's analyzed reviews.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

87.5%

4★

8.0%

3★

2.2%

2★

1.2%

1★

1.2%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 60.0% in the three months before that.

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