RomyPets

Pet Products & Supplies • United Kingdomwww.romypets.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

45/100

+27.8 vs. last month3.87 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#248of 263

Top 94% · Bottom Tier

#1 (best)#263 (worst)

#246Peer

#247Peer

#248This company

#249Peer

#250Peer

Overall Customer Sentiment

Below Average

67% of reviews positive, 32% negative

67%

positive

Positive67%
Neutral1%
Negative32%

Sentiment Balance

Covering March 2023 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.6%

Customer Support

13.5%

Response Speed

11.8%

Loyalty

11.8%

Product Quality

11.3%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 21.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH64/100

64/100

signal score

•Built from a negative-review share of 33.3% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

64.3%

4★

5.5%

3★

4.5%

2★

3.7%

1★

22.0%

Based on 600 analyzed reviews. Sentiment is slipping: 13.9% of reviews in the last three months were positive, compared with 53.8% in the three months before that.

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