Based on public reviews and response behavior.
201 reviews over 308 days (about 20 per month). Busiest month: 23% of reviews. Languages: en 100%.
Pet Products & Supplies average: score 65.1, rating 4.37 stars, reply rate 37.3%, over 1,072 ranked companies · benchmark 23 Oct 2026
Score
44.6
Industry average 65.1
20.5 below average
Rating
3.15
Industry average 4.37
1.22 below average
Reply rate
—
Industry average 37.3%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
48% of reviews positive, 50% negative
Covering September 2026 — 8 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 63% negative and 13% neutral.
Share of theme mentions
Themes extracted from 201 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,072 ranked companies in Pet Products & Supplies (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.208 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.422). Review the worst months in the trend data to identify specific operational or product issues.
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