Charterhouse Aquatics

Pet Products & Supplies • Londoncharterhouse-aquatics.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

4.68 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#228of 263

Top 87% · Bottom Tier

#1 (best)#263 (worst)

#226Peer

#227Peer

#228This company

#229Peer

#230Peer

Overall Customer Sentiment

Below Average

76% of reviews positive, 23% negative

76%

positive

Positive76%
Neutral2%
Negative23%

Sentiment Balance

Covering August 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 590 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.6%

Customer Support

15.8%

Product Quality

14.8%

Response Speed

14.6%

Loyalty

11.9%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100

32/100

signal score

•Built from a negative-review share of 32.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

88.3%

4★

3.3%

3★

1.3%

2★

1.7%

1★

5.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 62.5% of reviews in the last three months were positive, compared with 60.0% in the three months before that.

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