Chewy

Pet Products & Supplies • USchewy.com

Review data last updated July 5, 2026.

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Based on public reviews and response behavior.

Overall Score

43/100

−15.9 vs. last month3.46 ★ average rating · 1,997 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#252of 263

Top 96% · Bottom Tier

#1 (best)#263 (worst)

#250Peer

#251Peer

#252This company

#253Peer

#254Peer

Overall Customer Sentiment

Below Average

63% of reviews positive, 36% negative

63%

positive

Positive63%
Neutral1%
Negative36%

Sentiment Balance

Covering July 2026 — 15 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 53% negative and 7% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,997 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

19.6%

Customer Support

17.1%

Loyalty

16.4%

Product Quality

9.6%

Pricing

9.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 19.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100

56/100

signal score

•Built from a negative-review share of 36.4% across this company's analyzed reviews.
•62 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

57.4%

4★

1.8%

3★

2.9%

2★

4.8%

1★

33.0%

Based on 1,997 analyzed reviews. Sentiment is holding steady: 55.8% of reviews in the last three months were positive, compared with 54.2% in the three months before that.

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