Red Pocket Mobile

Mobile & Telecom • United Stateswww.redpocket.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

+16.3 vs. last month4.33 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#60of 114

Top 53% · Mid Pack

#1 (best)#114 (worst)

#58Peer

#59Peer

#60This company

#61Peer

#62Peer

Overall Customer Sentiment

Mid Pack

73% of reviews positive, 25% negative

73%

positive

Positive73%
Neutral2%
Negative25%

Sentiment Balance

Covering September 2024 — 17 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 18% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

25.7%

Problem Resolution

14.4%

Product Quality

12.6%

Response Speed

11.5%

Communication

11.3%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 11.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH58/100

58/100

signal score

•Built from a negative-review share of 34.7% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

78.3%

4★

4.8%

3★

1.2%

2★

3.2%

1★

12.5%

Based on 600 analyzed reviews. Sentiment is slipping: 78.8% of reviews in the last three months were positive, compared with 88.5% in the three months before that.

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