Based on public reviews and response behavior.
600 reviews over 393 days (about 46 per month). Busiest month: 14% of reviews.
Mobile & Telecom average: score 53.2, rating 3.64 stars, reply rate 35.2%, over 402 ranked companies · benchmark 8 Oct 2026
Score
48.3
Industry average 53.2
4.9 below average
Rating
4.33
Industry average 3.64
0.69 above average
Reply rate
—
Industry average 35.2%
not measured
Among ranked Mobile & Telecom companies
Only companies with enough recent, scoreable reviews are ranked.
73% of reviews positive, 25% negative
Covering September 2024 — 17 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 18% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 402 ranked companies in Mobile & Telecom (benchmark 8 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 7% of reviews against an industry average of 35%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 436 mentions with a sentiment score of 76.85/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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