Mobile & Telecom • United Kingdomwww.simpletelecoms.co.uk
Review data last updated .
Based on public reviews and response behavior.
600 reviews over 1,275 days (about 14 per month). Busiest month: 5% of reviews.
Mobile & Telecom average: score 53.2, rating 3.63 stars, reply rate 35.2%, over 401 ranked companies · benchmark 7 Oct 2026
Score
54.8
Industry average 53.2
1.6 above average
Rating
4.87
Industry average 3.63
1.24 above average
Reply rate
—
Industry average 35.2%
not measured
Among ranked Mobile & Telecom companies
Only companies with enough recent, scoreable reviews are ranked.
86% of reviews positive, 13% negative
Covering November 2024 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 401 ranked companies in Mobile & Telecom (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 99% of reviews against an industry average of 36%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 415 mentions with a sentiment score of 87.10/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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